At Pero Candles, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you browse our website, place an order, contact us, or request a personalised product, we may collect information such as:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Personalisation details provided for customised products

Order Information

  • Products purchased
  • Order details
  • Transaction or payment status
  • Delivery information
  • Customer service communications

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Date and time of visits

This information may be used to improve website performance, security, and user experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders.
  • Deliver products to your provided address.
  • Process personalised and customised orders.
  • Communicate with you regarding your order.
  • Respond to enquiries and customer support requests.
  • Confirm payments and transactions.
  • Improve our products and website.
  • Provide information about new products, offers, or promotions where permitted.
  • Prevent fraudulent or unauthorised transactions.
  • Maintain website security.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Pero Candles does not intentionally store complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers
  • Shipping and courier partners
  • Website hosting and technology providers
  • Website analytics and marketing service providers
  • Customer support or communication platforms

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our legal rights and website security.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences.
  • Keep products in your shopping cart.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure marketing and advertising performance.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you have provided your contact details and where permitted by applicable law, we may send information about:

  • New collections
  • Special offers
  • Discounts
  • Seasonal campaigns
  • Personalised products
  • Other Pero Candles updates

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide services.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Meet legal, accounting, or regulatory requirements.
  • Protect our legitimate business interests.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

Pero Candles is not responsible for the privacy practices, content, or security of these third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for certain uses of your information.
  • Opt out of promotional communications.
  • Raise a concern regarding how your information is handled.

To make a privacy-related request, contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.

The updated policy will be published on this page along with the revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Pero Candles
Karol Bagh, Delhi, India

Phone: +91 9818566609
WhatsApp: +91 9818566609
Email: perocandles@gmail.com