Welcome to Pero Candles by Palak Agarwal. These Terms of Use govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our website.

1. About Pero Candles

Pero Candles is a handcrafted candle brand based in Karol Bagh, Delhi, India. We offer floral, sculptural, matcha-inspired, jar, decorative, pillar, occasion, and personalised gift candles.

For any questions regarding these Terms of Use, you can contact us at:

Email: perocandles@gmail.com
Phone / WhatsApp: +91 9818566609
Location: Karol Bagh, Delhi, India

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any applicable law or regulation.
  • Infringe the rights of Pero Candles or any third party.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with the website’s functionality or security.
  • Upload harmful, malicious, or misleading content.
  • Use our website for fraudulent or unauthorised transactions.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Product Information

We make every effort to ensure that product descriptions, images, colours, dimensions, and other information displayed on our website are accurate.

However, handcrafted products may have slight variations in:

  • Colour
  • Shape
  • Texture
  • Size
  • Finish
  • Pattern

These natural variations are a characteristic of handmade products and should not necessarily be considered defects.

Product colours may also appear slightly different depending on your device’s screen settings and lighting conditions.

4. Product Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities available for purchase.
  • Discontinue products.
  • Modify product designs or specifications.
  • Correct pricing or product information errors.

If an order is placed for a product that is unexpectedly unavailable, we may contact you regarding an alternative or provide a refund for the unavailable item.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, contact number, email address, and delivery address.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee that the order has been accepted if there is an issue with product availability, pricing, payment, or other circumstances.

We reserve the right to cancel or refuse an order where necessary.

6. Pricing and Payments

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

Payments must be completed using the payment methods available on our website.

7. Personalised Products

Personalised candles are made according to the information provided by the customer.

Customers are responsible for checking the accuracy of:

  • Names
  • Dates
  • Messages
  • Spelling
  • Colours
  • Design instructions

Once production of a personalised product has started, changes or cancellations may not be possible.

Because personalised products are made specifically for the customer, they may not be eligible for return unless they arrive damaged or there is an error attributable to Pero Candles.

8. Candle Safety

Candles are products involving an open flame and must be used responsibly.

Always follow the care and safety instructions provided with your candle.

Important safety precautions include:

  • Never leave a burning candle unattended.
  • Keep candles away from children and pets.
  • Keep candles away from curtains, paper, and other flammable materials.
  • Place candles on stable, heat-resistant surfaces.
  • Keep candles away from strong drafts, fans, and open windows.
  • Do not move a candle while the wax is hot or liquid.
  • Trim the wick before use as recommended.
  • Stop using the candle when only a small amount of wax remains.

Pero Candles is not responsible for damage, injury, or loss resulting from improper use, misuse, modification, or failure to follow candle safety instructions.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand name
  • Product photographs
  • Graphics
  • Illustrations
  • Website design
  • Text
  • Product descriptions
  • Videos

is owned by or licensed to Pero Candles and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

10. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to Pero Candles, you agree that the content is your own and does not violate the rights of any third party.

By submitting content, you grant Pero Candles permission to use, reproduce, display, and publish that content for marketing and promotional purposes, unless otherwise agreed.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

11. Third-Party Links

Our website may contain links to third-party websites or services. These links may be provided for convenience or additional information.

Pero Candles does not control or guarantee the accuracy, availability, security, or practices of third-party websites. Visiting third-party websites is at your own discretion and risk.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

13. Limitation of Liability

To the extent permitted by applicable law, Pero Candles shall not be liable for indirect, incidental, or consequential losses arising from:

  • Use or inability to use the website.
  • Improper use of our products.
  • Delays caused by third-party delivery providers.
  • Technical interruptions.
  • Unauthorised access beyond our reasonable control.
  • Information provided incorrectly by the customer.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

15. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our business, website, products, or applicable legal requirements.

Any updated version will be posted on this page with the revised date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable courts and legal authorities having jurisdiction over Delhi, India.

17. Contact Us

If you have any questions regarding these Terms of Use, please contact us:

Pero Candles
Karol Bagh, Delhi, India
Phone: +91 9818566609
WhatsApp: +91 9818566609
Email: perocandles@gmail.com
Instagram: @pero.candles